Strategist Agent Development Healthcare
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead customer AI agent development from scoping and conversation design through tooling, evaluation, launch, and production iteration. You will advise enterprise leaders, run customer working sessions, resolve delivery issues, and bring customer needs back into product development for healthcare use cases.
Requirements
- Customer-facing enterprise experience
- Clear communication across technical and non-technical audiences
- Analytical and critical-thinking skills
- Ability to read API documentation
- Understanding of data models and system architecture
- Experience managing multiple complex projects
- Interest in financial services and customer experience
Responsibilities
- Own the agent development lifecycle from initial scope through production iteration
- Translate business goals into high-performing AI agents
- Advise enterprise leaders on AI strategy
- Run customer working sessions and resolve agent issues
- Surface unmet customer needs to shape product direction
Benefits
- Flexible unlimited paid time off
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans