Staff Software Engineer Platform Security
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design, build, and operate security infrastructure for a multi-tenant AI platform. You will create secure service paths and infrastructure-as-code, operate security platforms, translate compliance requirements into automated controls, and improve on-call operations, runbooks, and incident learning.
Requirements
- 8+ years building and operating production infrastructure
- Knowledge of Google Cloud Platform and/or AWS, including compute, networking, IAM, and security services
- Proficiency with infrastructure-as-code such as Terraform or Ansible
- Coding ability in Python, Go, TypeScript, or another systems language
- Experience with AI-assisted engineering tooling
- Experience with secure container deployment, service mesh, and Kubernetes security
- Experience with observability and incident-response tooling
- Written communication and reliable system design skills
Responsibilities
- Design and implement secure multi-tenant infrastructure
- Build secure service templates, libraries, Terraform policies, and automation
- Own infrastructure-as-code and GitOps best practices
- Operate platforms for alerting, detection, secrets management, IAM, and automated remediation
- Translate enterprise and compliance requirements into automated technical controls
- Participate in security on-call
- Improve operability, runbooks, and incident learnings
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Flexible vacation policy