Software Engineer Insights
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build reporting and visualization systems for millions of agent-performance data points, enabling developers to run A/B tests. You will build an AI-powered conversational-data explorer and proactive monitoring systems that identify agent defects and emerging patterns.
Requirements
- Four or more years of hands-on experience building production products and systems
- Experience building and shipping full-stack solutions
- Computer Science degree or related field, or equivalent professional experience
Responsibilities
- Build reporting and visualization systems for agent-performance data
- Enable A/B testing for agent developers
- Build an AI-powered conversational-data explorer
- Build proactive monitoring systems for defects and new patterns
Benefits
- Unlimited paid time off
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans
