Software Engineer, Agent - Tech, Media & Telecom
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
Maintainer signals as of 9/25/2026
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design, build, deploy, tune, and continuously improve reliable AI agents in production. You will work directly with enterprise customers to solve business challenges, surface unmet needs, prototype platform capabilities, and help evolve agent-development practices.
Requirements
- Experience building and scaling end-to-end production systems
- Technical problem-solving skills
- Experience working directly with customers
- Communication skills
- Interest in the technology, media, and telecommunications sector
Responsibilities
- Design and deliver production-grade AI agents
- Own agent development from pilot through deployment and continuous iteration
- Partner with enterprise customers to understand and solve business challenges
- Surface unmet needs and prototype tools and features
- Collaborate with research, product, and platform teams to evolve the agent-development platform
Benefits
- Unlimited paid time off
- Medical, dental, and vision benefits
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans