Software Engineer, Agent
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design, build and ship reliable AI agents running in production across industries like finance, healthcare and commerce. You will own the agent lifecycle from pilot through deployment and continuous iteration, work directly with enterprise and startup customers, and prototype new tools and features that shape the platform.
Requirements
- Experience building and scaling end-to-end production systems
- Strong technical problem-solving skills
- Builder mindset with high agency
- Comfort working directly with customers
- Excellent communication skills
Responsibilities
- Design and deliver production-grade AI agents
- Drive the Agent Development Life Cycle from pilot to deployment and iteration
- Partner with enterprise and startup customers to understand business challenges
- Surface unmet needs and prototype new tools and features
- Collaborate with research, product and platform teams
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks and coffee
- Discretionary benefit stipend
- Equity