Software Engineer, Agent
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build, deploy, tune, and continuously improve reliable AI agents in production. You will own work from pilot through deployment, work directly with customers to solve business problems, and use customer feedback to prototype tools and features that advance the platform.
Requirements
- Experience building and scaling end-to-end production systems
- Technical problem-solving
- Customer-facing problem solving
- English communication
- Korean communication
- Experience building or deploying AI or LLM systems in production
- Evaluation frameworks
- Agent tooling
- RAG pipelines
- Prompt engineering
- React
- TypeScript
- Go
Responsibilities
- Design and deliver production-grade AI agents
- Own the Agent Development Life Cycle from pilot through deployment and iteration
- Partner with enterprise customers and startups to understand and solve business challenges
- Prototype tools and features based on customer needs
- Collaborate with research, product, and platform stakeholders to evolve AI agent development
Benefits
- Unlimited paid time off
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans for eligible full-time employees