Software Engineer Agent Retail
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
Maintainer signals as of 9/25/2026
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
About the Role
You will design, build, tune, and deploy reliable production AI agents for retail use cases. You will own the agent development lifecycle from pilot through continuous iteration, work directly with customers, and turn customer needs into platform improvements.
Requirements
- Experience building and scaling end-to-end production systems
- Technical problem-solving
- Customer-facing experience
- Communication skills
- Retail knowledge
Responsibilities
- Design and deliver production-grade AI agents
- Own the Agent Development Life Cycle from pilot through deployment and iteration
- Partner with enterprise customers to understand and solve business challenges
- Surface unmet needs and prototype platform tools and features
- Collaborate with research, product, and platform stakeholders
Benefits
- Flexible unlimited paid time off
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plan participation for eligible full-time employees