Social Media Support Specialist
Replit is an agentic AI software-creation platform for creating, launching, and growing apps, websites, tools, and businesses through natural language.
Funding history
About Replit
Replit combines an AI agent with integrated application infrastructure—including authentication, databases, hosting, monitoring, integrations, and enterprise controls—to let users build and deploy software from one workspace.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will resolve account, billing, and product issues through support tickets and social channels. You will manage public community interactions, monitor feedback and sentiment, coordinate escalations, and align channel messaging with support, marketing, and community stakeholders.
Requirements
- 4+ years of social media support experience
- Experience with Zendesk, Sprout Social, Stripe, Orb, and ticketing workflows
- Experience in high-volume support environments with productivity metrics
- Written communication skills for public-facing social media interactions
- Ability to maintain brand voice and tone
- Understanding of social-platform audiences and etiquette
- Understanding of developer communities and technical terminology
Responsibilities
- Resolve account, billing, and product issues through support tickets and social media accounts
- Manage customer inquiries and community discussions across X, LinkedIn, Reddit, and Apple and Google Play stores
- Monitor social channels for product feedback, technical issues, and community sentiment
- Manage social media escalations and coordinate timely resolution
- Communicate user feedback to internal stakeholders
- Align messaging with marketing and community teams
Benefits
- Equity
- 401(k) program with a 4% match
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Paid parental, medical, and caregiver leave
- Flexible time off and holidays
- Commuter benefits
- Monthly wellness stipend
- In-office setup reimbursement
- Quarterly team gatherings
- In-office amenities