Social Media Specialist (Korean Market)
TMGM (Trademax Global Limited / Trademax Australia Limited) is an online CFD and forex broker offering trading in Forex, Precious Metals, Cryptocurrencies, Oil, Shares and Indices. It serves retail investors globally, providing platforms like MetaTrader 4/5 and its own TMGM app, with competitive spreads, high leverage, and various account types including cent accounts.
About TMGM
TMGM is a global online trading broker operating under Trademax Australia Limited (regulated by ASIC, AFSL no. 436416, based in Sydney, NSW, Australia) and Trademax Global Limited. The company offers CFD trading across six asset classes—Forex, Precious Metals, Cryptocurrencies, Oil, Shares, and Indices—via industry-standard platforms such as MetaTrader 4 and MetaTrader 5, as well as its own TMGM mobile app. It serves retail traders and investors in over 150 countries (excluding the US, Malaysia and Thailand), offering features like tight spreads from 0.0 pips, leverage up to 1:1000, minimum deposits as low as $15-$100, fast execution, segregated client funds, and multiple funding options with no fees. TMGM also provides educational resources including a trading academy, webinars, market news and analysis, and runs promotions such as trading competitions, referral bonuses, and cashback programs. The company has sponsorship partnerships with Chelsea FC and the Brooklyn Nets, and has received numerous industry awards for broker services, trading platforms, and customer support across the Asia-Pacific region.
Skills
About the Role
You will lead marketing efforts and drive growth in the South Korea market by building, managing, and engaging thriving online communities. You'll act as a liaison across platforms, fostering engagement, loyalty, and brand advocacy while working closely with internal teams to shape strategy through community insights.
Requirements
- 3 to 5 years of experience in community management, social media management, or a related field
- Passion for gaming/trading/finance and a deep understanding of client psychology and online communities
- Excellent communication and interpersonal skills, with a strong emphasis on teamwork and collaboration
- Strong copywriting skills with the ability to create engaging and informative content
- Proficiency in social media platforms (Meta, X, Instagram, Discord, Kakao, Naver, Telegram etc.)
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions
- As this role handles the South Korea market and reports to the global team, proficiency in Korean and/or English/Mandarin is necessary
- Similar industry experience (brokerage / gaming) a plus
Responsibilities
- Develop and implement engaging community strategies that align with the company and drive client conversion, engagement, loyalty, and retention
- Ensure consistent messaging, content delivery, and community interaction across various platforms (social media, forums, Discord, Telegram, Kakao, Naver)
- Actively engage with clients on community platforms, including webinars and participating in client discussions
- Respond to client questions, concerns, and feedback in a timely and professional manner
- Foster a positive and inclusive community environment where clients feel valued and respected
- Plan and execute community events, contests, and giveaways to drive excitement and engagement
- Analyze community health metrics (e.g., engagement, sentiment, churn rates) to identify trends, understand user behaviour, and inform data-driven decisions
- Leverage community data and insights to optimize community strategies and improve the client experience
- Collaborate closely with internal teams (product, marketing, sales etc) to integrate community feedback into product roadmaps, marketing campaigns, and overall strategy
- Effectively manage community crises, ensuring clear, timely, and empathetic communication during sensitive situations
- Stay up to date on industry best practices and emerging trends in community management and engagement
Benefits
- Milestone anniversary gifts
- Team-building activities
- Flexible Spending Account (FSA) for health and wellness needs
- Annual training opportunities