Site Reliability Engineer

Skills

About the Role

You will deploy and maintain server, network, and cabling infrastructure in a data center. You will troubleshoot connectivity and endpoint issues, support Windows and macOS users, manage device and asset records, respond to infrastructure incidents, and document operational work.

Requirements

• 1–3 years of experience in data center infrastructure, IT support, desktop support, or a related technical role.
• Hands-on experience installing, cabling, maintaining, or troubleshooting physical servers, switches, or enterprise IT equipment.
• Familiarity with racks, structured cabling, fiber optics, and basic data center hardware maintenance.
• Experience supporting and troubleshooting Windows and macOS.
• Familiarity with endpoint management or MDM solutions.
• Basic experience with Active Directory or Entra ID user account and access management.
• Understanding of IP addressing, Ethernet, DNS, DHCP, and connectivity troubleshooting.
• Experience troubleshooting end-user hardware, software, and peripherals.
• Familiarity with IT ticketing, technical documentation, and inventory management.
• Ability to follow technical instructions and engineering direction accurately.
• Communication, organization, collaboration, and problem-solving skills.

Responsibilities

• Install, label, route, and maintain copper and fiber-optic cabling.
• Troubleshoot physical connectivity, transceivers, patch panels, and switch ports.
• Test copper and fiber connectivity.
• Document cabling, port assignments, equipment connections, and rack elevations.
• Provide Tier 1 and basic Tier 2 support for hardware, software, operating systems, access, and connectivity.
• Provision, configure, deploy, troubleshoot, and maintain Windows and macOS devices.
• Support device enrollment, configuration, application deployment, and compliance through MDM platforms.
• Support user accounts, password resets, access troubleshooting, and group management.
• Troubleshoot Microsoft 365 applications, including Outlook and Teams.
• Support onboarding and offboarding activities.
• Maintain asset inventory, device assignments, and endpoint lifecycle records.
• Respond to infrastructure alerts, hardware failures, and onsite incidents.
• Perform equipment inspections, health checks, and onsite diagnostics.
• Follow change-management procedures, maintenance windows, and SOPs/MOPs.
• Document troubleshooting, completed work, and infrastructure changes.
• Participate in scheduled maintenance, including occasional after-hours work.

Benefits

• Paid time off.
• Company-paid health and protective benefits for employees, partners, and dependents.
• 14 company-paid holidays.
• 3% company 401(k) contribution.
• Paid parental leave.
• Free virtual coaching and counseling sessions through Headspace.
• Free daily snacks and daily meals.
• Employee Resource Groups.