Senior Technical Support Engineer - Shifted Workweek
Ping Identity Corporation is an active enterprise identity-security company offering the Ping Identity Platform for customer, B2B, workforce, and AI-agent identity use cases.
Maintainer signals as of 8/29/2026
Funding history
Investors
Projects
About Ping Identity Corporation
Ping Identity develops and operates identity and access management and identity-security products, including identity verification, identity management, authentication, authorization, threat protection, fraud prevention, and orchestration. Its offerings support multi-tenant SaaS, dedicated-tenant SaaS, self-managed software, and FedRAMP High deployments.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Provide technical support across multiple products, troubleshoot customer issues, manage escalations, respond to phone support and alerts, reproduce problems, document bugs, coordinate with technical teams, and follow security and compliance practices.
Requirements
- 5 years of related experience with a Bachelor's degree or equivalent work experience
- Technical communication
- Troubleshooting
- Linux
- Unix
- Windows Enterprise Server
- HTTP
- SSL
- IPv4
- IPv6
- Java
- Tomcat
- JBoss
- Apache
- IIS
- Virtualization
- AWS
- Azure
- Google Cloud Platform
- Docker
- Scripting
- Kubernetes
- Proxies
- Load balancers
- Firewalls
- LDAP
- Active Directory
- SQL
- JavaScript
- Groovy
- ISO 27001
- ISO 9001
Responsibilities
- Resolve customer technical issues
- Meet customer expectations for response quality and timeliness
- Manage and triage support cases
- Provide technical support across multiple products
- Follow product runbooks and escalate cases
- Respond to phone support and alerts
- Communicate through support tools and calls
- Reproduce customer problems
- Collaborate with support and technical teams
- Document customer-impacting bugs
- Prioritize workload
- Participate in escalation calls
- Follow security and compliance practices
Benefits
- Generous PTO and holiday schedule
- Parental leave
- Progressive healthcare options
- Retirement programs
- Education reimbursement
- Commuter offset for specific locations
- Employee Resource Groups
- Company and team bonding events
- Global volunteering and community initiatives