Senior Software Engineer, Platform Security
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design and operate secure multi-tenant infrastructure for AI model serving. You will create secure service templates, infrastructure-as-code modules, and automated controls; operate IAM, secrets, alerting, and remediation platforms; translate compliance needs into technical controls; and participate in security on-call.
Requirements
- 5+ years building and operating production infrastructure
- Knowledge of Google Cloud Platform and/or AWS compute, networking, IAM, and security services
- Proficiency with infrastructure-as-code such as Terraform or Ansible
- Coding ability in Python, Go, TypeScript, or another systems language
- Experience using AI-assisted tooling
- Experience with secure container deployment, service mesh, and Kubernetes security
- Experience with observability and incident-response tooling
- Written communication skills
Responsibilities
- Design and implement secure multi-tenant infrastructure
- Build secure service templates, libraries, Terraform policies, and automation
- Own infrastructure-as-code and GitOps best practices
- Operate alerting, detection, secrets management, IAM, and automated remediation platforms
- Translate compliance requirements into automated technical controls
- Participate in security on-call and improve runbooks and incident learnings
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Flexible vacation policy