Senior Software Engineer Customer Success
Sphere helps businesses transfer money globally by providing cross-border payment infrastructure for stablecoins and traditional currencies.
Funding history
Projects
About Sphere
Sphere helps businesses handle cross-border payments by providing payment infrastructure that supports both digital and traditional currencies. With it, you can accept payments via multiple methods, automate currency conversions, and settle directly to bank accounts. Sphere reduces complexity in global money movement through unified APIs.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build internal tooling, automations, and workflows that identify support patterns and reduce manual work. You will own engineering support end to end by triaging issues, diagnosing root causes, and shipping code fixes. You will communicate technical issues and resolutions to customers, improve observability and error handling with product and engineering, maintain customer-facing documentation, and help reduce technical support demand.
Requirements
- Strong programming fundamentals and comfort working across the stack
- Proficiency in TypeScript, React, and NestJS
- Experience with API integrations, webhooks, and cloud platforms
- Excellent written communication for technical and non-technical stakeholders
- Ability to manage an open queue, triage by impact, and work asynchronously across time zones
Responsibilities
- Build internal tooling, automations, and workflows to identify support patterns and reduce manual effort
- Own engineering support end to end by triaging issues, diagnosing root causes, and shipping code fixes
- Communicate technical issues, timelines, and resolutions directly to customers
- Partner with product and engineering to improve error messages, observability, and platform defaults
- Help define a product roadmap that reduces technical support queries
- Document workarounds with customer support, onboarding, and payment operations teams
- Maintain accurate and useful customer-facing documentation