Senior Software Engineer Cloud Infrastructure
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build cloud platforms and deployment abstractions, operate enterprise customer deployments, and automate their lifecycle. You will establish monitoring, alerting, rollback, and runbooks; own reliability; and translate infrastructure and compliance requirements into deployment plans.
Requirements
- 4+ years in infrastructure platform engineering or DevOps
- Cloud provider experience
- Terraform
- Kubernetes
- Cloud networking
- VPC
- IAM
- DNS
- Load balancing
- Production monitoring
- On-call operations
- Incident response
- Technical writing
Responsibilities
- Design cloud platforms and infrastructure abstractions
- Scale platform systems as usage grows
- Own customer cloud deployment architecture and lifecycle
- Build deployment automation and runbooks
- Implement monitoring alerting and rollback capabilities
- Own production reliability for agent workloads
- Translate customer infrastructure and compliance requirements into deployment plans
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Take-what-you-need vacation policy
