Senior Onboarding and Risk Management Analyst

Skills

About the Role

You will lead the onboarding and risk management program and execute CIP, CDD, and EDD processes. You will implement KYB/KYC client onboarding and KYC refreshes, conduct high-risk customer and client reviews, and perform platform audits. You will review consumer-facing disclosures, marketing, and advertising for consistency with standards and collaborate with engineering on integrations and incident response.

Requirements

• 3+ years in technical client-facing support engineering, solutions engineering, or software development
• Practical experience conducting customer due diligence and risk management functions within an AML/CFT program
• Knowledge of KYB and KYC processes
• Experience with CIP, CDD, and EDD
• Strong understanding of REST API, SDK, WebSocket, and webhook integration
• Ability to write SQL queries for data retrieval and analysis
• Proficiency in one or more programming languages such as Python, Javascript/Typescript, Golang, or Rust
• Experience with logging, documentation, ticket tracking, and SLA monitoring tools
• Ability to communicate technical issues clearly to technical and non-technical stakeholders
• Experience working in a B2B2C fintech or SaaS context (preferred)
• Experience with Docker and Kubernetes (preferred)
• Basic understanding of blockchain, crypto, and web3 technologies (preferred)

Responsibilities

• Lead onboarding and risk management program
• Execute CIP, CDD, and EDD processes
• Implement KYB and KYC client onboarding and KYC refreshes
• Conduct high-risk customer and client reviews
• Perform platform audits
• Review consumer-facing disclosures, marketing, and advertising for compliance with standards
• Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues
• Collaborate with engineering to escalate and prioritize bugs, product gaps, and client feedback
• Build internal tools, scripts, and dashboards to improve support efficiency and monitor API health
• Create alerts, monitors, and runbooks
• Provide incident support for enterprise partners

Benefits

• Healthcare insurance covering roughly 100% of employee premiums and a portion of spouse/children (U.S. only)
• Vision insurance (U.S. only)
• Dental insurance (U.S. only)
• Chance to earn equity
• Maternity and paternity leave (after 6 months)
• WeWork All Access Membership
• Work-from-home yearly stipend
• Learning and development yearly stipend (after 6 months)