Senior Network Operations Engineer
Graphcore is a SoftBank-owned AI-compute company developing AI processors, systems, and software for machine-learning workloads.
Funding history
About Graphcore
Graphcore develops Intelligence Processing Units (IPUs) and the Poplar SDK for building and running machine-learning applications. It continues operating under the Graphcore name as a wholly owned SoftBank Group subsidiary.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support the full network operations lifecycle, troubleshoot complex routing, firewall and connectivity incidents, and improve service reliability. You will automate routine work, improve monitoring, prepare runbooks and recovery procedures, and support testing, controlled changes, deployments and handovers. You will also provide escalation support and occasionally travel to data centres and offices.
Requirements
- At least five years of hands-on network engineering experience focused on production support
- Certification in a major networking platform
- Knowledge of large-scale L2/L3 networks, BGP, OSPF, switching, routing and resilience
- Experience supporting centrally controlled Wi-Fi
- Experience managing and troubleshooting centralised firewalls, rulesets, NAT and VPNs
- Experience with Ansible, Python or similar automation tools
- Evidence-led troubleshooting using monitoring, packet captures and logs
- Legal right to work in the UK
Responsibilities
- Maintain reliable and secure network services
- Resolve complex network incidents through to resolution
- Troubleshoot routing, firewalls, Wi-Fi connectivity and performance issues
- Improve monitoring and automate routine network operations
- Develop runbooks and recovery procedures
- Support upgrades and deployments through testing, controlled changes and handovers
- Prioritise reliability improvements using monitoring evidence and incident trends
- Provide hands-on installation and troubleshooting support at remote data centres and offices
Benefits
- Flexible working
- Generous leave
- Up to 5% matched pension
- Phantom equity
- Free food and on-site barista
- Income protection and life assurance
- Electric vehicle salary-sacrifice scheme
- Flexible benefits including private medical insurance, cycle-to-work scheme and dental cover