Senior Manager Product Service and Support
Dexterity is an enterprise Physical AI and robotics company deploying AI-powered industrial robots for logistics and manufacturing operations.
Funding history
Investors
About Dexterity, Inc.
Dexterity develops a full-stack Physical AI platform, including its Foresight world model and Mech industrial robot, for production material-handling work such as trailer loading and unloading, palletizing, depalletizing, aircraft loading and unloading, and singulation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as the field technical lead for Mech deployments and ongoing operations. You will diagnose hardware and system issues, perform repairs and upgrades, manage spares, warranty actions, and RMAs, and validate retrofits. You will create service documentation, tune monitoring, train field personnel, and provide engineering feedback from customer sites.
Requirements
- Bachelor's degree in Mechanical, Electrical, Mechatronics, Industrial Engineering, or a related field
- 3+ years of field service, product support, or hardware debugging experience in robotics, automation, or complex electromechanical systems
- Troubleshooting skills across electromechanical systems, pneumatics, drives, sensors, and industrial robotics
- Linux command-line, log-analysis, and basic Python or SQL debugging skills
- Experience managing spares, RMAs, and service coordination
- Ability to read schematics, wiring diagrams, and mechanical drawings
- Ability to perform service tasks in warehouse environments
- Ability to work extended hours or on-call rotations for high-severity incidents
Responsibilities
- Lead field technical activities for product deployments and steady-state operations
- Diagnose root causes of hardware and system issues using diagnostics, logs, and testing
- Perform repairs, replacements, and upgrades
- Investigate application issues related to hardware triggers and sensor data
- Manage site spares, part replacements, warranty workflows, and RMAs
- Execute retrofits and validate system performance
- Document issue trends and provide design and serviceability feedback
- Train field personnel and integrators on hardware handling, calibration, and troubleshooting
- Create service manuals, troubleshooting trees, and repair guides
- Tune alerting rules, dashboards, and anomaly-detection models
- Provide on-site support during go-live, upgrades, and chronic issue investigations
Hiring Process
Applications may be reviewed with AI tools; resumes and responses may be analyzed, and application materials assessed for inconsistencies or verification signals. The recruitment team uses these tools, while final hiring decisions are made by humans.