Senior Manager Physical Security Operations

Skills

About the Role

You will lead the operational physical security program across campuses from turnover through steady-state operations. You will establish site standards, manage vendors and budgets, direct embedded security personnel, maintain audit readiness, oversee incidents, and support emergency-response programs.

Requirements

• Eight or more years of progressive physical security operations experience, including multi-site or regional responsibility.
• Experience leading people managers and building a growing security team.
• Experience owning contracted guard-force programs, statements of work, SLAs, performance management, and budgeting.
• Experience operating security programs in active construction, 24/7 operations, or high-security facilities.
• Experience managing customer-facing SLAs, audits, and contractual obligations.
• Knowledge of forecasting, cost allocation, and vendor cost management.
• Knowledge of Genetec or an equivalent enterprise access control, intrusion alarm, and video surveillance platform.
• Knowledge of visitor and key management systems.
• Familiarity with ISO 27001, SOC 2 Type II, and SLA-driven operations.
• Ability to lead external partners and scale a team.
• Excellent executive and customer communication skills.
• Sound independent judgment under pressure.

Responsibilities

• Own physical security posture, performance, and incidents across the portfolio.
• Set and maintain program standards for post orders, SOPs, access, visitors, patrols, shifts, and incident response.
• Own the security operations budget, forecasting, vendor spend, cost allocation, change orders, and efficiency.
• Accept site turnover and confirm operational readiness with the Integration lead.
• Feed operational requirements and lessons learned into future security designs.
• Build the operating team and succession plan as the portfolio grows.
• Direct embedded Site Security Managers and contracted guard-force personnel.
• Manage guard-service and security-vendor relationships, statements of work, SLAs, performance, cost, and renewals.
• Own customer security commitments, audits, site visits, and operational reviews.
• Maintain ISO 27001, SOC 2 Type II, lease, and customer compliance obligations after acceptance.
• Produce incident, KPI, SLA, and business-review reporting.
• Lead incident response, customer notification, root-cause analysis, and remediation tracking.
• Support business continuity, emergency response, crisis-management protocols, drills, and events.
• Maintain relationships with local law enforcement, fire, and emergency services.
• Oversee operational use of access control, alarm monitoring, video surveillance, visitor management, delivery management, and key management.

Benefits

• 401K Retirement Plan with match
• Medical, Dental and Vision Insurance
• Life and Disability Insurance
• Other perks