Senior Fraud Investigator
Tools for Humanity is a technology company building products for humans in the age of AI. It contributes to World and develops proof-of-human hardware and software, including the Orb, alongside World App services for World ID and digital-asset management.
Projects
About Tools for Humanity
Tools for Humanity is a technology company founded in 2019 and headquartered in San Francisco and Munich. It builds and operates services including World ID App and World App, which provide interfaces for creating and using World ID, accessing Mini Apps, and managing digital assets through a self-custodial wallet. It also develops the Orb and Orb Mini proof-of-human hardware and software, using encrypted iris-imaging processes and open-source components, and leads design and planning for World Spaces.
Skills
About the Role
You will act as an investigator on the front lines of fraud prevention. You will monitor real-time events and transactions flagged for fraud, perform manual reviews, conduct root cause analysis, and investigate incidents using internal policies and data tools. You will analyze behavioral patterns with SQL and scripting, contribute findings to detection systems and machine learning efforts, triage escalations from stakeholders, and take decisive remediation actions. You must be available during periods of heightened risk, including weekends and holidays, and be prepared to relocate to Munich or San Francisco if required.
Requirements
- Bachelor's degree in a quantitative field
- 5+ years of experience investigating and resolving fraud incidents
- 3+ years working with data and proficient in SQL
- Programming experience in at least one high-level language such as Python
- Experienced in analyzing data and making impactful decisions in fast-paced ambiguous environments
- Attention to detail and ability to multitask
- Excellent problem-solving and analytical skills
- Strong business judgment and communication skills
- Availability during periods of heightened risk including weekends and holidays
- Experience in fintech, payments, lending, banking, or financial institutions is a plus
- Available to start within two weeks following an offer
Responsibilities
- Monitor real-time events and transactions flagged for fraud and abuse
- Manually review and investigate alerts using fraud subject matter expertise
- Lead root cause analysis to identify prevention and mitigation opportunities
- Investigate individual events using internal policies and review methodologies
- Analyze behavioral patterns using SQL and data scripting and visualization tools
- Research fraud and user behavior to inform machine learning models and detection rules
- Triage and forensically investigate fraud escalations from internal and external stakeholders
- Ensure high-quality investigation processes and take decisive remediation actions
Benefits
- Competitive long term incentive package
- Healthcare
- Dental
- Vision
- 401(k) plan and match
- Life insurance
- Flexible time off
- Commuter benefits
- Professional development stipend