Senior Developer Relations Engineer
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will create technical content, sample applications, integrations, tutorials, videos, and workshops for developers building AI agents. You will represent the platform at events, collect developer feedback, improve onboarding, and stay hands-on with agent building, testing, prompting, retrieval, and evaluation.
Requirements
- Software engineering
- Machine learning
- Developer advocacy
- Artificial intelligence
- Large language model
- Prompt engineering
- Agent framework
- Function calling
- Retrieval-augmented generation
- Python
- Golang
- TypeScript
- API
- Webhook
- CRM
- Technical writing
- Public speaking
- Workshop facilitation
- Open source
Responsibilities
- Create technical content, tutorials, and videos for AI-agent development
- Build and maintain sample applications, code snippets, and reference integrations
- Run virtual and in-person developer and partner workshops
- Deliver talks and demonstrations at conferences, meetups, and partner events
- Collect developer feedback and route actionable findings to Product and Engineering
- Align messaging and documentation with Product, Engineering, and Marketing
- Improve developer onboarding, getting-started guides, and sandboxes
- Build and test agents using prompt engineering, function calling, retrieval-augmented generation, and evaluation
Benefits
- Medical, dental, and vision coverage
- Flexible paid time off
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meal program
- Commuter benefits
- Equity
- Annual bonus