Senior Customer Success Manager

Skills

About the Role

As a Senior Customer Success Manager you will act as the strategic lead for AlphaSense's most complex and high-value accounts within the Financial Services sector. You'll navigate multi-million dollar global organizations, drive long-term ROI through technical training, and ensure company-wide adoption across multiple business units. You will manage a concentrated portfolio of strategic accounts, stay at the forefront of product and Financial Services expertise, and scale your impact through account strategy, leadership and innovation.

Requirements

• 3 - 5+ years of professional experience in Customer Success, Account Management or Financial Services with a proven track record of managing a strategic portfolio
• Recognized as an FS Expert with domain knowledge of investment banks, hedge funds, asset management, and other financial institutions
• Technical acumen to navigate complex conversations around data integrations, APIs, and AI-driven market intelligence solutions
• Ability to identify the users who drive the majority of sentiment and influence within an account
• Excellent communication skills with a demonstrable track record for collaborating internally in a cross-functional environment and onsite with customers
• A natural leader who thrives in fast-paced environments

Responsibilities

• Navigate and influence multiple business units and key power users across large complex global organizations
• Create a groundswell of positive user sentiment to drive renewals and expansion with senior leadership
• Synthesize complex usage data into actionable insights
• Design multi-quarter adoption roadmaps in tandem with account management peers
• Guide new clients through onboarding, training, and best-practice adoption
• Lead sophisticated technical conversations regarding Managed Content Providers (MCP), APIs, and Large Language Models (LLMs)
• Command virtual and in-person meetings with executive presence
• Lead strategic follow-ups to drive adoption and link AlphaSense to senior leader business objectives
• Own high-stakes, multi-day on-site engagements
• Lead customer Lunch & Learn sessions tailoring presentations to diverse user groups using the WWH framework
• Engage in cross-functional initiatives such as product feedback loops, hiring committees, mentorship programs and process innovation

Benefits

• Performance-based bonus
• Equity
• Generous benefits program