Senior Cloud Support Engineer
Crusoe is an AI infrastructure company that designs, builds, and operates AI data centers and a cloud platform. It provides managed AI services, GPU compute, model fine-tuning and inference, and infrastructure operations for organizations building and deploying AI workloads.
Maintainer signals as of 8/14/2026
Funding history
Projects
About Crusoe
Crusoe, the AI factory company, provides Crusoe Cloud and Crusoe Intelligence Foundry for AI development and production. Its offerings include managed inference, serverless fine-tuning, high-performance NVIDIA and AMD compute, accelerated storage, RDMA networking, managed Kubernetes and Slurm, and operations tooling. The company also designs, builds, and operates modular AI data-center infrastructure using an energy-first approach, serving customers that need scalable training, inference, and AI platform infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide technical support for cloud customers through Zendesk, resolve virtual machine and hardware issues, participate in a 24/7 on-call rotation, triage alerts, collaborate on root-cause analysis, and create documentation and training materials.
Requirements
- Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
- Strong Linux command-line skills
- Proficiency with Git
- 5+ years of customer support experience
- Experience with Kubernetes, Slurm, Terraform, and Grafana
- Familiarity with AWS, Azure, or GCP
- Excellent communication and customer service skills
- Understanding of Infiniband, RDMA, RoCE, and SDN
Responsibilities
- Provide technical customer support through Zendesk
- Participate in a 24/7 on-call rotation
- Diagnose and resolve virtual machine and hardware issues
- Use CLI and internal tools to troubleshoot scaling tests
- Manage alert triage and maintenance windows
- Conduct node delivery testing
- Collaborate with SRE, Networking, and Storage teams on root-cause analysis
- Develop onboarding materials, knowledge-base documentation, and SOPs
Benefits
- Pension contributions
- Private health insurance
- Private dental insurance
- Income protection
- Life assurance