Crusoe designs, builds, and operates energy-first AI infrastructure. Its offerings include Crusoe Cloud for GPU-based training, fine-tuning, inference, and managed services, alongside AI-optimized data centers and energy infrastructure.

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Skills

Aws Azure Cli Gcp Git Grafana Hpc Infiniband Kubernetes Linux Rdma Roce Sdn Slurm Terraform Troubleshooting Zendesk

Candidate Availability

Onsite · Dublin · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

Provide technical support for cloud customers through Zendesk, resolve virtual machine and hardware issues, participate in a 24/7 on-call rotation, triage alerts, collaborate on root-cause analysis, and create documentation and training materials.

Requirements

Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
Strong Linux command-line skills
Proficiency with Git
5+ years of customer support experience
Experience with Kubernetes, Slurm, Terraform, and Grafana
Familiarity with AWS, Azure, or GCP
Excellent communication and customer service skills
Understanding of Infiniband, RDMA, RoCE, and SDN

Responsibilities

Provide technical customer support through Zendesk
Participate in a 24/7 on-call rotation
Diagnose and resolve virtual machine and hardware issues
Use CLI and internal tools to troubleshoot scaling tests
Manage alert triage and maintenance windows
Conduct node delivery testing
Collaborate with SRE, Networking, and Storage teams on root-cause analysis
Develop onboarding materials, knowledge-base documentation, and SOPs

Benefits

Pension contributions
Private health insurance
Private dental insurance
Income protection
Life assurance