Senior Cloud Support Engineer
Crusoe is an AI infrastructure and cloud computing company. It provides GPU cloud capacity, managed AI services, inference, fine-tuning, data centers, and energy infrastructure for AI developers and enterprise customers.
Maintainer signals as of 8/23/2026
Funding history
Projects
About Crusoe, Inc
Crusoe designs, builds, and operates energy-first AI infrastructure, including data centers, GPU cloud computing, and modular AI factories. Crusoe Cloud provides GPU clusters, managed Kubernetes and Slurm, storage, networking, observability, managed inference, serverless fine-tuning, and model deployment through Crusoe Intelligence Foundry. Its customers include AI startups, enterprises, and organizations developing training, inference, analytics, and other compute-intensive workloads.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Provide technical support for cloud customers through Zendesk, resolve virtual machine and hardware issues, participate in a 24/7 on-call rotation, triage alerts, collaborate on root-cause analysis, and create documentation and training materials.
Requirements
- Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience
- Strong Linux command-line skills
- Proficiency with Git
- 5+ years of customer support experience
- Experience with Kubernetes, Slurm, Terraform, and Grafana
- Familiarity with AWS, Azure, or GCP
- Excellent communication and customer service skills
- Understanding of Infiniband, RDMA, RoCE, and SDN
Responsibilities
- Provide technical customer support through Zendesk
- Participate in a 24/7 on-call rotation
- Diagnose and resolve virtual machine and hardware issues
- Use CLI and internal tools to troubleshoot scaling tests
- Manage alert triage and maintenance windows
- Conduct node delivery testing
- Collaborate with SRE, Networking, and Storage teams on root-cause analysis
- Develop onboarding materials, knowledge-base documentation, and SOPs
Benefits
- Pension contributions
- Private health insurance
- Private dental insurance
- Income protection
- Life assurance