Senior Backend Software Engineer
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead the design and development of distributed backend microservices for voice infrastructure. You will expand SIP and WebRTC capabilities, improve platform reliability and observability, ensure resilient cloud pipelines, and guide engineers through complex production projects.
Requirements
- Bachelor’s degree in Computer Science or a related field
- 5+ years of backend system development, distributed systems, or cloud infrastructure experience
- Expertise in Go or a similar systems language
- API and service design skills
- Experience with microservices, workflow orchestration, distributed caching, and cloud databases
- Knowledge of Kubernetes, Docker, and cloud infrastructure
- Understanding of networking, real-time communication protocols, and cloud security
- Ability to lead complex technical projects from design through production
Responsibilities
- Lead the design and development of scalable distributed backend microservices in Go
- Own and evolve voice-platform integrations with enterprise communication and contact-center systems
- Expand bi-directional SIP, WebRTC, multilingual, transcription, and translation capabilities
- Build conversation-intelligence systems for remote and in-person interactions
- Improve observability, reliability, and self-service troubleshooting
- Ensure the performance, scalability, and resilience of cloud voice pipelines
- Collaborate on end-to-end customer deployment solutions
- Provide technical guidance, mentorship, and engineering best practices
Benefits
- Equity