Senior AI & Automation Specialist
Xsolla is a video game commerce company that provides a suite of tools and services—including merchant of record payment processing, tax management, fraud prevention, compliance, refunds, dispute management, and end-user support—to help game developers and publishers launch, grow, and monetize their games globally. It serves video game developers, publishers, and studios of all sizes across global and regional markets.
About Xsolla
Xsolla connects the tools, systems, payments, and web shops used by the video games industry, positioning itself as a global merchant of record supporting over 1,000 payment methods and a cumulative audience of 50 million, with transaction fees around 5%. Its services include tax management, fraud monitoring and prevention, global and regional regulatory compliance, refund and dispute management, and end-user payment support. Xsolla's product lineup includes the Xsolla SDK for native in-app payments on side-loaded apps and alternative app stores, a Buy Button enabling link-out purchases from iOS mobile games in the U.S., and Web Shop for building customized, direct-to-consumer game storefronts. The company works with major gaming industry partners and clients such as Mytona, Ubisoft, MARVEL SNAP, and others, and highlights partner success stories, industry events, and its own culture and hiring initiatives on its site.
Skills
About the Role
You will compound organizational leverage by embedding AI, automation, and data intelligence into cross-divisional workflows, eliminating manual work, increasing throughput without headcount, and transforming data into decision support. You will automate execution while preserving human judgment where it matters most. Working in close partnership with the division's process leader and vision leader, you will own and scale intelligence and automation capabilities across both GSIP and Web3 PS divisions, building the systems, dashboards, and workflows that give leadership real-time visibility into partnerships, deal pipelines, program performance, and strategic initiatives. This is a hands-on, builder-oriented role where you will design, implement, and maintain the automation infrastructure that powers operations. You will turn messy operational data into clear, actionable intelligence, thrive in a fast-paced environment, and build end-to-end automation workflows using your strong technical foundation paired with business acumen.
Requirements
- 3+ years of experience in technical operations, business intelligence, automation engineering, or a related field
- Pragmatic AI/automation mindset focused on measurable leverage
- Strong hands-on experience building automation workflows (n8n, Zapier, Make, or custom-built pipelines) with a track record of eliminating manual work at scale
- Proficiency in at least one programming language (Python, Node.js/JavaScript, or TypeScript) with ability to write production-quality scripts and integrations
- Systems integration experience connecting multiple enterprise platforms into unified data flows
- Experience designing and building executive dashboards that communicate complex data clearly to leadership audiences
- Working knowledge of the Atlassian suite (Jira, Confluence, Atlas) and CRM systems (Salesforce preferred)
- Excellent documentation and communication skills
- Self-directed and proactive approach to identifying gaps and proposing solutions
- Understanding of AI limitations and when human judgment must remain in the loop
- Experience in the gaming industry or with game publishers/studios preferred
- Familiarity with graph databases (Neo4j) and knowledge graph concepts preferred
- Experience with AI/ML tools and platforms in an applied business context (e.g., Claude, GPT, LLM-based automation) preferred
- Background in NPI (New Product Introduction) frameworks or stage-gate processes preferred
- Experience with data visualization tools (Looker, Grafana, Metabase, or custom React dashboards) preferred
- Experience deploying applications to cloud platforms (Netlify, Railway, Render, Fly.io, or similar) preferred
- Bachelor's degree in Computer Science, Information Systems, Business Analytics, or a related field (or equivalent practical experience)
Responsibilities
- Write code, build pipelines, and ship automation every week
- Own the Intelligence and Automation function for GSIP and Web3 PS
- Design, build, and maintain automated workflows (n8n or similar) for meeting notes processing, trip reports, intake routing, and reporting
- Develop and maintain integrations across Salesforce, Jira, Confluence, Atlas, and Neo4j to create a unified intelligence layer
- Design and build executive dashboards that surface real-time portfolio health, deal pipelines, partnership progress, and KPIs
- Build and maintain Confluence-based intelligence pages including partner profiles, initiative trackers, competitive intelligence, and automated content pipelines
- Support the operating framework separating strategic narrative, operational process, and intelligence/automation
- Drive AI adoption across both divisions using Claude, Neuronet, and other AI tools
- Own the Technical Strategy Roadmap for GSIP and Web3 PS
- Establish cadences for weekly reporting, monthly optimization reviews, and quarterly ROI reporting
- Measure and communicate the leverage gained through technology investments
- Scout emerging AI capabilities, models, and tools on a weekly cadence and run rapid experiments
- Conduct regular demo sessions and hands-on training for team members across both divisions
- Attend key GSIP and Web3 PS meetings and working sessions to understand operational context
- Hand off validated automation to operations leadership for integration into standard workflows
- Establish and maintain AI governance practices ensuring AI decisions are traceable, compliant, and reversible
- Build predictive models for deal outcomes, partnership health, and initiative success
Benefits
- 100% company-paid medical, dental, and vision plans
- Unlimited Flexible Time Off
- Personalized career roadmap