Security and Compliance Manager

Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.

Series ERecently funded0 current maintainers0 active leadsTeam intelligence

Maintainer signals as of 9/23/2026

San Francisco, United States
About Sierra

Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.

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Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will enable customer trust through security reviews, customer meetings, AI governance, audits, and formal assessments. You will translate regulatory and privacy expectations into region-aware controls for model governance, agent security, safety, and data handling, while partnering with Legal, Privacy, Engineering, and Product.

Requirements

  • 8+ years of security compliance, privacy, or regulatory experience in SaaS, fintech, or AI companies
  • Experience with GDPR, DORA, the EU AI Act, and emerging AI regulations
  • Awareness of U.S. and APAC regulatory norms
  • Ability to operate globally across divergent and aligned requirements
  • Experience engaging enterprise and regulated customers on security, privacy, and compliance
  • Ability to translate evolving regulatory requirements into defensible practices
  • Strong written and verbal communication skills
  • Experience collaborating with Legal and external stakeholders

Responsibilities

  • Enable customer trust through customer meetings, security reviews, and AI governance
  • Build AI governance guardrails aligned with applicable regulations
  • Partner with Legal and Privacy on regulatory and contractual matters
  • Collaborate with Engineering and Product on system design and operational effectiveness
  • Translate regulatory and privacy expectations into scalable technical controls
  • Maintain customer-facing trust materials and narratives
  • Represent security posture and risk management in customer audits and assessments
  • Improve trust workflows, automation, and signal quality

Benefits

  • Equity
  • Flexible unlimited paid time off
  • Medical, dental, and vision benefits for employees and their families
  • Life insurance and disability benefits
  • Retirement plan dependent on country of employment
  • Parental leave
  • Fertility and family-building benefits through Carrot
  • Lunch, snacks, and coffee
  • Discretionary benefit stipend
  • Free alphorn lessons