Robotics Field Service Technician
Formic provides full-service, robotics-as-a-service automation for U.S. manufacturers, including deployment, operation, monitoring, and maintenance of industrial robotic systems without upfront capital investment.
About Formic
Formic Technologies, Inc. is a Bolingbrook, Illinois-based industrial automation company founded in 2020. Its Full Service Automation offering deploys and operates robotic systems for manufacturing tasks such as palletizing, case packing, machine tending, pallet wrapping, and material movement. Its current platform combines Formic Core, an on-robot physical-AI execution layer, with Cortex, a fleet-level intelligence and operations layer.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will perform preventive and corrective maintenance on industrial robotic systems and automated manufacturing cells. You will diagnose mechanical, electrical, pneumatic, PLC, and robotic-control issues; respond to service calls and production interruptions; restore equipment; document repairs; and follow industrial safety procedures. You will support customer operators, collaborate on reliability improvements and root-cause analysis, and travel throughout your assigned region and other markets as needed.
Requirements
- 2+ years of hands-on experience in industrial maintenance, field service, robotics, or automated manufacturing
- Mechanical and electrical aptitude with industrial-equipment diagnosis and repair experience
- Experience troubleshooting electrical, mechanical, pneumatic, PLC, or robotic control systems
- Ability to read electrical schematics, wiring diagrams, and technical documentation
- Experience performing preventive maintenance, corrective repairs, and structured troubleshooting
- Familiarity with sensors, motors, drives, safety circuits, and control systems
- Written and verbal communication skills, including technical documentation and customer interaction
- Willingness to relocate anywhere within the United States
- Comfort with regional travel up to 80% and overnight travel up to 50%
Responsibilities
- Perform preventive and corrective maintenance on industrial robotic systems and automated manufacturing cells
- Troubleshoot and resolve mechanical, electrical, pneumatic, PLC, and robotic control system issues
- Respond to customer service calls, diagnose production interruptions, and restore equipment
- Work with industrial robots, sensors, motors, drives, conveyors, and automation equipment
- Diagnose robotic faults, perform system recovery, and support programming, configuration, and controls troubleshooting
- Monitor fleet performance and proactively address reliability concerns
- Investigate recurring failures, participate in root cause analysis, and implement or recommend corrective actions
- Collaborate with engineering and field personnel to resolve technical challenges and improve system performance
- Document service activity, troubleshooting findings, repairs, and spare-parts requirements in maintenance management systems
- Provide technical guidance and hands-on support to customer operators and maintenance personnel
- Follow industrial safety standards, including lockout/tagout procedures
- Contribute to initiatives that improve equipment uptime, reliability, and service efficiency
- Travel throughout the assigned region and support other markets as needed
Benefits
- Stock option program
- Uncapped commission structure for commission-eligible roles
- Medical, dental, and vision insurance with 99% of employee premiums and 75% of dependent coverage paid
- FSA and DCFSA
- Employer-paid life insurance, short-term disability, and long-term disability insurance
- Employee Assistance Program
- Up to 12 weeks of paid parental leave
- Company-sponsored 401(k)
- Home office stipend for fully remote and hybrid employees
- Monthly cell phone and internet reimbursement
- 15 days of paid time off plus company holidays