Robotics Field Service Engineer
Formic provides full-service, robotics-as-a-service automation for U.S. manufacturers, including deployment, operation, monitoring, and maintenance of industrial robotic systems without upfront capital investment.
About Formic
Formic Technologies, Inc. is a Bolingbrook, Illinois-based industrial automation company founded in 2020. Its Full Service Automation offering deploys and operates robotic systems for manufacturing tasks such as palletizing, case packing, machine tending, pallet wrapping, and material movement. Its current platform combines Formic Core, an on-robot physical-AI execution layer, with Cortex, a fleet-level intelligence and operations layer.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will maintain robotic manufacturing cells, diagnose and resolve failures, and restore production quickly. You will support customer operators, document service and root-cause work in CMMS systems, monitor performance, identify recurring risks, coordinate field work, and follow industrial safety requirements.
Requirements
- 3+ years of hands-on field service experience with robotic or industrial automation systems
- Troubleshooting skills across electrical, mechanical, PLC, or robotic control systems
- Ability to read electrical schematics, wiring diagrams, and pneumatic drawings
- Experience using CMMS platforms
- Ability to travel locally up to 80% and overnight up to 50%
- Structured service documentation skills
- Commitment to safety and disciplined field execution
Responsibilities
- Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
- Respond to remote and onsite escalations and restore systems
- Provide technical support to customer operators and maintenance teams
- Log service activity, asset updates, and spare-part requirements in CMMS systems
- Coordinate field scheduling with customers, vendors, and internal stakeholders
- Monitor system performance using dashboards and fleet tools
- Document service work, root-cause analysis, and follow-up actions
- Identify recurring failure patterns and escalate systemic risks
- Follow safety standards, including LOTO and industrial compliance
- Participate in RCA sessions, audits, and continuous improvement initiatives
Benefits
- Stock option program
- Medical, dental, and vision insurance
- FSA and DCFSA
- Life insurance
- Short-term and long-term disability insurance
- Employee assistance program
- Up to 12 weeks of paid parental leave
- 401(k) plan
- Home office stipend for eligible remote and hybrid employees
- Monthly cell phone and internet reimbursement
- 15 days of paid time off plus company holidays
- Overtime pay for hours over 40 per workweek