Road Supervisor
Designer Fund is a venture fund and design partner that invests in early-stage technology companies where design is central to value creation. It supports founders with product and brand design, hiring, fundraising, and access to a design-focused community.
About Designer Fund
Designer Fund invests in early-stage startups from pre-seed through Series A that use design to improve health, sustainability, and prosperity. The fund provides capital, design strategy, product and brand guidance, design hiring support, fundraising assistance, investor introductions, and access to the Designer Fund Collective of founders, advisors, and design leaders. Its portfolio includes technology companies serving sectors such as financial infrastructure, healthcare, developer tools, collaboration, climate technology, and productivity.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will oversee service operations for The Wave, supervising driver performance, training drivers, supporting riders, de-escalating conflicts, and managing incidents when they occur. You may also work as an Operator when needed, leading by example and ensuring excellent customer service for riders. This is a full-time, shift-based position requiring approximately 40–45 hours per week (8–9 hour shifts) in-person based out of the Mobile, AL location. While standard schedules are provided, this role requires flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise.
Requirements
- Minimum of 3+ years' experience in transportation services or comparable industry, with at least 1 year in a supervisory role
- High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred
- At least 25 years old
- Hold a valid Commercial Driver's License (CDL) and Passenger Endorsement with a clean driving record
- An effective communicator with excellent interpersonal skills, with an ability to handle stressful situations diplomatically
- Proficient in using a tablet and standard office software (e.g., Google Suite)
- Possess good knowledge of the city and community of Mobile, AL
- Able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
- Able to deal effectively and courteously with all customers and the public
- Ability to work flexible hours, including evenings and weekends, as required
- Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment
Responsibilities
- Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency
- Develop and implement training programs for new hires and ongoing training for existing drivers
- Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction
- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
- Go to the scene of accidents and incidents to manage processes and protocols
- Work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
- Safely and courteously operate lift-equipped vehicles to transport elderly and/or persons with disabilities
- Learn the fundamentals of Via operations and related safety procedures
- Perform the routine operation of vehicles, including pre- and post-shift inspections
Benefits
- Health benefits
- Retirement benefits