Road Supervisor
Designer Fund is a venture capital firm that invests in early-stage tech companies using design to improve health, sustainability, or prosperity for people. It backs founding teams, particularly those with design backgrounds, across sectors like fintech, healthcare, climate tech, and developer tools.
About Designer Fund
Designer Fund is an early-stage venture capital firm that invests in tech companies leveraging design to drive positive outcomes in health, sustainability, and financial prosperity. Its portfolio spans a wide range of sectors including financial infrastructure (Stripe), preventative health (Omada), collaborative tools (Notion), developer tools (Netlify), product management (Linear), payroll and benefits (Gusto), design tools (Framer), and healthcare infrastructure (Commure), among dozens of other companies across fintech, climate tech, healthcare, EdTech, and AI. The firm also runs 'Designer Founders,' a community and platform highlighting designers who have gone on to found and lead companies, reflecting its focus on backing design-driven founders and design-centric startups from early stages through growth and acquisition.
Skills
About the Role
You will train operators, oversee the performance of operators, respond to emergencies, and manage the delivery of paratransit service in the Benton Harbor area. You'll conduct on-the-road supervision, deliver training programs, ensure safety compliance, and step in to service trips or resolve operational issues as they arise.
Requirements
- Possess sound knowledge of the city and an excellent driving record
- Possess previous supervisory or management experience
- Able and excited to train paratransit operators
- Available to be scheduled as per the evolving needs of the role during all service hours and days
- Able to operate a wheelchair-accessible vehicle within standard safety guidelines to ensure public safety
- Must be able to safely push and maneuver more than 400 pounds of weight
- Must be comfortable bending down on one knee for extended periods of time to secure wheelchairs and other mobility aids
- Patient, empathetic, and sensitive to the needs of people with disabilities
- Able to deal effectively and courteously with all customers and the public
- Hold a valid driver's license
- Pass a drug screening, motor vehicle check, physical exam, and criminal background check
- At least 25 years old
- Able to interview at Via's offices in the Benton Harbor area
Responsibilities
- Conduct on-the-road supervision, including regular ride-alongs and shadowing, to ensure driver performance meets service and safety standards
- Monitor and assess operator interactions and adherence to safety procedures, offering constructive feedback as necessary
- Develop and deliver training programs for new drivers, including initial, remedial, and refresher content
- Provide hands-on training in best practices, safety protocols, and service standards to align with service expectations
- Conduct proper post-accident and post-incident procedures including acting as the Designated Employer Representative (DER) for DOT purposes
- Act as the primary point of contact for immediate operational issues, implementing solutions to resolve challenges promptly
- Operate accessible vehicles safely and courteously to transport elderly and disabled passengers, modeling high customer service standards
- Service trips as necessary, especially in the case of stranded riders, breakdowns, or other service disruptions
Benefits
- Medical, dental, and vision plans
- 401K matching
- Holiday pay
- PTO
- Ability to work flexible hours, including evenings and weekends