Program Manager, Customer Education

Skills

About the Role

You will design role-based education programs, run a global webinar series, build self-serve workshops and learning materials, and manage content in the Harvey Academy LMS. You will track adoption and engagement data to improve programs and partner with Product and Customer Success.

Requirements

• Four or more years managing customer education, enablement or training programs, preferably at a B2B tech company
• Experience supporting cross-functional colleagues with curriculum
• Portfolio showing program and visual design work
• Experience running live training programs such as webinar series
• Command of instructional design and adult learning theory
• Strong visual design skills in Figma, Claude, Google Slides or similar
• Hands-on experience with an LMS
• Clear writing
• Working knowledge of generative AI and legal use
• Confident facilitation for large virtual audiences
• Strong organization and prioritization

Responsibilities

• Design role-based programs and curriculum using instructional design principles
• Own a global program of product and legal AI education webinars
• Recruit and prepare presenters and write run-of-show documents
• Facilitate and moderate sessions for audiences of all sizes
• Track attendance, engagement and post-session product usage
• Develop out-of-the-box workshops with slides, exercises and facilitator guides
• Support colleagues' programs with curriculum and materials
• Create one-pagers, quick-reference guides and PDFs
• Publish and maintain content in Harvey Academy LMS
• Configure courses, enrollments and learning paths and report on completion and adoption metrics

Benefits

• Equity