Product Specialist Technical Support
State Street provides financial services to institutional investors through investment management, custody, and servicing solutions.
About State Street
State Street helps institutional investors manage and safeguard assets through custody, fund administration, and investment management services. You can access front-to-back investment platforms, digital asset services, and global market solutions.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will respond to customer technical-support requests, diagnose software issues, recommend solutions, and provide training and status updates. You will test workarounds, improve support processes through automation, coordinate issue resolution, document interactions, and administer help desk software.
Requirements
- Four-year degree in a technical field or related discipline
- 0-4 years of relevant work experience
- Exposure to SQL and relational database theory
- Knowledge of Oracle or Microsoft SQL Server
- Exposure to structured programming languages
- Familiarity with Salesforce case tracking
- Basic knowledge of financial markets
- Understanding of the System Development Life Cycle
- Experience with OMS, EMS, or trading platforms
- Experience with Oracle or SQL database loads
- Strong written and oral communication skills
Responsibilities
- Respond to technical-support requests by phone and email
- Diagnose software issues and recommend solutions
- Provide client follow-up and status updates
- Analyze problems and provide software training
- Identify and test workarounds for software defects
- Improve support processes through scripting and programming
- Coordinate customer issues with engineering, product management, and third parties
- Document customer interactions and prepare resolution reports
- Utilize and administer help desk software
Benefits
- 401(k) retirement savings plan with company match
- Life, medical, dental, vision, and long-term disability insurance
- Paid time off including vacation, sick leave, short-term disability, and family care leave
- Employee Assistance Program
- Annual performance-based incentive awards
- Tax-advantaged savings plans
- Paid volunteer days
- Paid parental leave
- Adoption assistance
- Flexible work arrangements
- Employee discounts
- Employee referral bonus program