Product Experience Specialist
AI app builder that turns natural-language prompts into full-stack web applications.
Maintainer signals as of 8/14/2026
About Lovable
Lovable (lovable.dev) is a Swedish AI software-builder platform: users describe an app in natural language and Lovable generates production full-stack code — one of the fastest-growing AI products.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will become a product expert and resolve a broad range of user issues with speed and clarity. You will escalate issues to engineering when needed, maintain the internal knowledge base, design better support workflows, and share frontline customer feedback to improve the product. As you build ownership and trust, you will take on expanded responsibilities in user and community engagement.
Requirements
- Proactively identify problems, propose improvements, and follow through.
- Analyze complex situations systematically and unblock users quickly.
- Communicate warmly and precisely in user replies, bug reports, and internal documentation.
- Demonstrate curiosity and willingness to test new approaches.
- Be interested in AI tools and their potential to improve efficiency.
- Experience in B2C SaaS support using tools such as Intercom is a bonus.
- Hands-on experience with Lovable, Claude, or similar AI tools is a bonus.
Responsibilities
- Resolve user problems end to end and escalate effectively to engineering when needed.
- Maintain and improve the internal knowledge base.
- Design smarter support workflows and improve support operations.
- Provide continuous customer feedback to improve the product.
- Expand responsibility for user and community engagement as the role grows.
