Product Associate
Startale Group is an onchain technology company providing blockchain ecosystems, developer infrastructure, consumer applications and digital-asset products.
Funding history
About Startale Group Pte. Ltd.
Startale Group Pte. Ltd. is the company identified in the Startale Cloud Services terms and operates the Startale Developer Platform. The wider Startale ecosystem also includes consumer applications and stablecoin products operated by distinct affiliated entities: Startale Labs (BVI) Ltd provides Startale App, and Startale Development (BVI) Ltd operates the Startale USD website and its swap and vault features. Group funding and hiring remain attributed to Startale Group.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Support Product Operations across Startale App, Strium, Soneium, and JPYSC by designing operational systems, improving customer support, structuring user feedback, maintaining product knowledge and SOPs, managing tools, building AI workflows, measuring operational health, and assisting users directly when needed.
Requirements
- Approximately 1–3 years of professional experience.
- Business-level or higher English.
- At least two listed qualifications.
- Experience in investment banking, strategy consulting, financial institutions, or high-growth startups.
- Project execution experience in a corporate planning function.
- Experience building automation, workflows, tools, or pipelines with AI.
- Experience launching and operating a project, organization, community, or newsletter.
- Experience facing real users through customer support or community operations.
- Ability to quickly understand financial and onchain structures.
- Curiosity about Web3 products, wallets, tokens, and decentralized applications.
- Comfort experimenting with AI tools and new models.
Responsibilities
- Design, improve, and operate the customer-support system.
- Build feedback loops from users to product and engineering.
- Structure support tickets, Discord discussions, and social-media feedback.
- Operate weekly product feedback summaries.
- Maintain release notes and internal FAQs.
- Write and maintain SOPs for incidents, releases, announcements, triage, refunds, and escalations.
- Manage product-team tools including Notion, Linear, analytics, support tools, and feature flags.
- Build AI workflows for ticket clustering, reply drafts, feedback summaries, release notes, and sentiment monitoring.
- Define and report operational health metrics.
- Respond directly to users when necessary.
Benefits
- Stock options
- Annual company workation
- Flexible discretionary vacation
- AI tooling investment
- Travel to Hong Kong and Singapore
Hiring Process
Casual interview, document screening, first interview, second interview, trial assignment, final interview, and offer discussion. The process may include 1–3 interviews, meetings with multiple members, and a final-stage reference check. Interviews are generally online, with office visits available by request. The process usually takes 2–4 weeks.
