Product Analyst
Hata is a Malaysian-based global cryptocurrency exchange that provides a trustworthy and compliant platform for individuals and institutions to buy, sell, and trade digital assets. They offer a suite of services including an instant buy/sell feature, an order book exchange, and an OTC desk, aiming to make cryptocurrency access safe, effortless, and user-friendly for both beginners and experienced traders.
Funding
About Hata
Hata is a global cryptocurrency exchange with a mission to provide a trustworthy and compliant platform for safe and effortless access to cryptocurrencies. Headquartered in Kuala Lumpur, Malaysia, and co-founded by David Low, KK Chong, and Darien Ng, Hata caters to both beginners and experienced traders. The platform offers a suite of services including an instant buy/sell digital broker, a full-featured order book exchange, and an over-the-counter (OTC) desk for larger transactions. Hata provides users with a secure Hata Wallet to manage their digital assets and fiat currency. The company operates with a strong focus on regulatory compliance, including KYC, AML, and CFT procedures, and employs robust security measures to protect user assets and data.
Skills
About the Role
You will focus on evaluating the efficiency and reliability of Hata's core financial and crypto features. You'll review how our wallet infrastructure, treasury operational workflows, and payment rails function in practice, discover process gaps, map out user and operational journeys, and support Product Managers in optimizing our platform's back-end value chain.
Requirements
- 1–2 years of experience as a Product Analyst, Operations Analyst, Business Analyst, or a similar role focused on software products or financial operations
- Foundational understanding of digital assets, spot trading concepts, and blockchain basics
- Strong analytical skills with high proficiency in Excel and Google Suite tools
- Ability to understand and drive both technical and financial requirements, including API integrations, blockchain ledger principles, and fiat payment rails
- Excellent logical analysis, systematic planning, and high attention to detail
- Ability to adapt to a fast-paced environment and handle multiple high-stakes tasks effectively
- Bachelor's Degree in Computer Science, Finance, Accounting, Business Administration, or a related field
- Fluency in English and Mandarin (preferred)
- Familiarity with digital assets and its regulatory landscape is highly preferred
Responsibilities
- Review the execution of internal workflows—including payment gateway performance, settlement cycles, and wallet operations—to ensure they meet operational targets
- Map out end-to-end user journeys and fund flows to help Product Managers discover opportunities for automation within back-office and reconciliation processes
- Identify operational bottlenecks, system delays, or transaction drop-offs in deposit/withdrawal patterns and flag them to the engineering team
- Assist Product Managers in gathering internal feedback, writing product requirement briefs, and mapping out user flows for new feature rollouts
- Lead User Acceptance Testing (UAT) to verify that new back-office tools, KYC/AML workflows, and payment integrations function exactly as the product team intended
- Perform independent research on regional and global digital asset offerings to benchmark Hata's feature set against competitors
- Support the product team in maintaining clear product documentation and process logs in line with regulatory requirements