Operations Specialist (Casual Employment)
AirTree Ventures is a network-powered venture capital firm backing Australian and New Zealand founders building iconic technology companies. It invests across stages from seed to growth and supports its portfolio through founder and operator networks, talent, press and customer introductions.
About AirTree Ventures
AirTree Ventures is a network-powered VC that backs Aussie and Kiwi founders, growing and supporting the ANZ startup ecosystem. It has invested in 140+ portfolio companies and 250+ founders, helping create over 19,000 jobs. The firm recently announced its Fund V, a $650m fund comprising a $250M Seed fund and a $400M Growth fund, to back founders from idea stage to becoming global household names. Beyond capital, AirTree runs programs such as Pioneer (for outlier women and gender-diverse people in tech) and Explorer (nurturing diverse angel investors), and publishes 'Open Source VC' content including company-building guides, templates, databases and interviews. Clients/portfolio companies include notable Australian startups such as Canva, Xplor, Kismet and Qwilr, reflecting a focus on early-stage to growth-stage technology founders in Australia and New Zealand.
Skills
About the Role
You'll join the Medical Operations team for a 12-week paid casual engagement, working a minimum of four days per week with an immediate start. This is a hands-on role where you'll own processes end-to-end, support practitioner and patient workflows, and collaborate with the Patient Operations team on projects that improve patient experience and strengthen retention. You'll be trusted with meaningful responsibility from day one, expected to think clearly, move quickly, and execute to a high standard across a mix of operational tasks.
Requirements
- Curious, proactive, and eager to learn by doing
- Thinks in a structured way and enjoys solving ambiguous problems
- Comfortable owning processes and following through without being chased
- Communicates clearly and confidently, including over the phone
- Thrives in fast-paced, high-accountability environments
Responsibilities
- Own operational processes end-to-end, keeping them running reliably and improving them over time
- Prepare and coordinate practitioner interviews and related onboarding workflows
- Make outbound calls to patients to support retention and operational initiatives
- Analyse patient and operational data to identify friction points and areas for improvement
- Support the Operations team in testing and rolling out new initiatives to support teams