Mid-Level Conversational Designer Exclusive for People with Disabilities
Itaú is a banking and financial services company serving individual, business, institutional, and public-sector customers.
About Itaú
Itaú operates as a full-service bank providing financial products and services to individuals, companies, institutional clients, and public-sector customers. Its offerings include current accounts, credit and loans, credit cards, investments, capitalization, insurance, consortia, foreign exchange, payment collection, debt renegotiation, and digital banking applications. The organization also provides specialized services through Itaú Empresas, Itaú BBA, Itaú Asset Management, and Itaú Securities Services.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design and evolve conversational journeys across chat, virtual assistants, and AI-based experiences. You will structure conversation flows and handoffs, define language and tone strategies, research customer needs, turn complex requirements into intuitive experiences, analyze results, prototype, test hypotheses, and develop conversational-design standards.
Requirements
- Experience in Product Design, Content Design, Interaction Design, or related areas
- Ability to structure user-centered experiences
- Interest in AI, language, and technology
- Communication and collaboration skills
- Ability to use data and evidence in decision-making
Responsibilities
- Design and evolve conversational journeys for chat, virtual assistants, and AI-based experiences
- Structure conversation flows, states, exceptions, handoffs, and alternative paths
- Define language, tone of voice, and conversational guardrails
- Conduct discovery, research, and analysis of customer needs
- Transform complex business rules and requirements into intuitive experiences
- Collaborate with Product, Engineering, and Data on solutions
- Analyze metrics, results, and feedback to identify improvements
- Create prototypes, test hypotheses, and iterate based on evidence
- Contribute conversational design standards, frameworks, and best practices
Benefits
- Transportation voucher
- Meal or food voucher
- Medical insurance
- Dental insurance
- Life insurance
- Profit sharing
- Private pension
- Discounts on financial products
- Extended maternity and paternity leave
- Childcare or nanny assistance
- Study incentive
- Wellhub or TotalPass
- Access to Itaú leisure clubs