Medical Operations Specialist, Japan (Pharmacist)
AirTree Ventures is a network-powered venture capital firm backing Australian and New Zealand founders building iconic technology companies. It invests across stages from seed to growth and supports its portfolio through founder and operator networks, talent, press and customer introductions.
About AirTree Ventures
AirTree Ventures is a network-powered VC that backs Aussie and Kiwi founders, growing and supporting the ANZ startup ecosystem. It has invested in 140+ portfolio companies and 250+ founders, helping create over 19,000 jobs. The firm recently announced its Fund V, a $650m fund comprising a $250M Seed fund and a $400M Growth fund, to back founders from idea stage to becoming global household names. Beyond capital, AirTree runs programs such as Pioneer (for outlier women and gender-diverse people in tech) and Explorer (nurturing diverse angel investors), and publishes 'Open Source VC' content including company-building guides, templates, databases and interviews. Clients/portfolio companies include notable Australian startups such as Canva, Xplor, Kismet and Qwilr, reflecting a focus on early-stage to growth-stage technology founders in Australia and New Zealand.
Skills
About the Role
You will respond to patient enquiries via tickets in Japanese and English using our patient experience tool, with full training provided. You will offer ongoing support to patients experiencing side effects or symptoms related to their medication, including virtual calls to guide patients through their health journey, explain their medication, dosage schedule, and potential side effects. You will triage medical issues with support from a robust clinical framework and global clinical team, and act as the point of contact for our network of partnered doctors. You will work closely with a team of health coaches, doctors, registered nurses and pharmacists to provide holistic care to patients, and support and train non-clinical patient facing teams.
Requirements
- Registered in Japan as a Pharmacist
- 3+ years of clinical experience post-registration as a Pharmacist
- Native level Japanese language skills and business level English language skills
- Experience in telehealth or specialized medicine (i.e. obesity management, diabetes, GLP-1) is a bonus
- Experience triaging in a clinical setting (i.e. intensive care unit, emergency department) is a bonus
- Good understanding of computers, systems and tools (i.e. Zendesk, LINE, Facebook) is a bonus
Responsibilities
- Respond to patient enquiries via tickets in Japanese and English using Zendesk
- Support patients experiencing side effects or symptoms related to their medication
- Conduct virtual calls to guide patients through their health journey
- Explain medication, dosage schedules and potential side effects to patients
- Triage medical issues with support from a clinical framework and global clinical team
- Act as point of contact for partnered doctors
- Collaborate with health coaches, doctors, nurses and pharmacists to provide holistic care
- Support and train non-clinical patient facing teams
Benefits
- Learning budgets
- Mentorship from leaders across Australia, the UK, Germany, and Japan
- Opportunities to move across teams and explore new markets
- Social clubs
- Wellness activities