Marketing Operations Senior Associate
FanDuel is a premier US-based gaming destination, offering daily fantasy sports, sports betting, and online casino games. Founded in 2009 to innovate the fantasy sports industry, it has become a leading mobile sports betting operator, allowing users to bet on sports, play online games, and build fantasy teams across a wide array of professional sports leagues.
Funding history
Projects
About FanDuel
FanDuel is the premier gaming destination and #1 Sportsbook in the United States. What started as a backyard brainstorm in Texas in 2009 has grown into a major force in the gaming industry. The company revolutionized fantasy sports by simplifying the season-long game into daily contests, allowing fans to compete and win daily. Today, with over 12 million registered users, FanDuel offers a wide range of products including sports betting on leagues like the NFL, NBA, MLB, and NHL; an online casino with blackjack, slots, and live dealer games; daily fantasy sports for various sports like football, baseball, and basketball; and horse racing betting for major events. Additionally, FanDuel provides content through FanDuel TV and insights via FanDuel Research, making every moment of the game more engaging for its users.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will execute time-sensitive promotional and CRM campaigns during scheduled hours, including evening and weekend coverage. You will set up promotions, deploy and QA CRM campaigns, triage customer-facing incidents, review compliance, maintain documentation, and support cross-functional operations.
Requirements
- 2+ years of experience in marketing operations, campaign execution, customer support, or a related field
- Working knowledge of promotional mechanics or CRM campaign execution
- Ability to follow documented processes and escalation protocols
- Understanding of Promotion and CRM Operations tasks
- Understanding of promotional mechanics and customer segmentation
- Strong attention to detail
- Clear written communication skills
- Ability to work independently during evening hours
- Availability for required evening, weekend, and holiday schedules
- Knowledge of and interest in sports and sports betting
- Experience with Braze, Xtremepush, Movable Ink, or similar marketing automation systems
- Basic proficiency in Microsoft Office and Google Workspace
- Ability to obtain and maintain necessary licenses or certifications
Responsibilities
- Execute reactive campaigns across Promotion Operations and CRM Operations
- Set up promotions across Sportsbook, Casino, and Racing platforms
- Deploy and QA CRM campaigns across email, push, and other channels
- Triage customer-facing incidents and escalate issues
- Review live promotions and CRM campaigns for discrepancies
- Review copy, terms, and creative for responsible gaming and regulatory compliance
- Maintain documentation, status updates, and handoff notes
- Support intake and prioritization of evening requests
- Build familiarity with promotional and marketing automation systems
- Escalate ambiguous, high-risk, or novel issues
Benefits
- Health insurance
- Fertility and family planning programs
- Mental health support
- Fitness benefits
- Paid time off
- Paid sick leave
- Annual bonus
- Long-term incentive opportunities
- 401(k) with up to a 5% match
- Commuter benefits
- Pet insurance
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- Paid personal time off
- 14 paid company holidays
