Loyalty Ops Associate
Blackbird Labs operates Blackbird, a restaurant loyalty and payments app. Diners tap in and pay at participating restaurants to earn and spend $FLY rewards, while restaurant partners participate in its dining network.
Funding history
Investors
About Blackbird Labs, Inc.
Blackbird Labs operates a dining loyalty and payments platform for restaurant lovers and participating restaurants. Through the Blackbird app, diners can tap in at restaurants, pay with Blackbird, earn $FLY rewards, use a non-custodial Blackbird wallet, and access Blackbird Club benefits such as higher reward rates, priority reservations, and events. The company serves restaurant diners and restaurant partners across its supported markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the operational backbone of Blackbird Club membership by coordinating restaurant rewards, managing fulfillment, and ensuring member promises are delivered. You will run event logistics, ticketing, guest communications, venue coordination, member nights, and loyalty partnership activations while managing relationships and deliverables.
Requirements
- 4–6 years of experience in operations, events, partnerships, or loyalty
- Experience in hospitality, media, or consumer lifestyle brands
- Love of restaurants and restaurant culture
- Strong organizational skills
- Bias toward action
- Ability to manage external partner and internal stakeholder relationships
- Experience with ticketing platforms and event logistics tools
- Ability to own projects from initial draft through final execution
Responsibilities
- Coordinate with restaurant partners to manage Club Rewards fulfillment
- Identify and resolve issues affecting member experiences
- Manage ticketing setup and operations for events
- Communicate with guests and coordinate venues
- Execute events on the ground
- Manage turnkey member event programming
- Coordinate loyalty partnership activations
- Track partnership deliverables
- Serve as the working point of contact between partner teams
- Lead loyalty partnership onboarding and ongoing management
Benefits
- Stock options
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible time off
- 401(k)
- Extra-fun perks
