Infrastructure Engineer

WRITER is an enterprise AI platform for agentic work, aimed at marketing and revenue teams.

San Francisco, United States
About WRITER

WRITER provides AI agents, proprietary Palmyra models, enterprise context and governance tooling to create and execute enterprise workflows.

View jobs by WRITER

Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You'll own the reliability, performance and efficiency of core services end-to-end. You'll move between SRE, DevOps, infrastructure and platform work, automate toil with Python or Go, design fault-tolerant infrastructure on AWS, GCP and Azure, use AI agents daily, lead incident response and post-mortems, and collaborate with product, security and engineering peers.

Requirements

  • 5+ years in infrastructure engineering, DevOps or similar at a high-growth product company
  • Production container experience with Helm and Terraform or Pulumi on a major cloud
  • Proficiency in Python or Go
  • Daily use of agentic AI tooling
  • Experience with Prometheus, Grafana, ELK or equivalent
  • Excellent communication and collaboration skills
  • At least one 0-to-1 infrastructure build owned end-to-end

Responsibilities

  • Own reliability, performance and efficiency of core services end-to-end
  • Define and uphold SLOs and error budgets and carry the on-call pager
  • Automate operational tasks with Python or Go
  • Design scalable fault-tolerant infrastructure across AWS, GCP and Azure
  • Work with Kubernetes, Helm and Terraform
  • Use AI agents to investigate incidents, draft changes, write runbooks and review PRs
  • Lead incident response, post-mortems and root-cause analyses
  • Collaborate with product, security and engineering peers on system design

Benefits

  • Generous PTO plus company holidays
  • Medical, dental and vision coverage
  • Paid parental leave (16 weeks)
  • Fertility and family planning support
  • Early-detection cancer testing
  • FSA and dependent FSA
  • HSA with company contribution
  • Wellness stipend
  • Learning and development stipend
  • Company and team off-sites
  • Equity
  • 401k