Implementation Engineer
Bold Metrics is a San Francisco-based company providing AI-powered SaaS solutions for body data, apparel fit, sizing, and eCommerce personalization. Its technology helps brands improve conversion and order value while reducing fit-related returns.
Funding
About Bold Metrics, Inc.
Bold Metrics provides an AI body data platform that uses digital twin technology and machine learning to derive detailed body measurements from simple survey inputs. Its solutions support personalized size recommendations, virtual fitting, apparel design and merchandising insights, returns reduction, and agentic commerce. The company serves apparel brands, retailers, custom clothiers, tailors, and other organizations seeking body-data-driven customer experiences and operational insights.
Skills
About the Role
You will lead onboarding and implementation for new clients using the Smart Size Chart product, ensuring a smooth and successful launch. You'll translate client requirements into configuration and setup within Bold Metrics systems, including size chart mapping and product data integration. You'll troubleshoot and resolve implementation issues across data, configuration, and front-end behavior, collaborating with internal engineering and product teams to escalate issues and refine workflows. You'll act as a trusted technical partner to clients, guiding them through best practices and optimizing their setup for accuracy and performance. You'll also identify opportunities to streamline onboarding, improve documentation, and support quality assurance efforts by validating newly released features and bug fixes.
Requirements
- BSc or MSc in Computer Science, Computer Engineering or related field
- Strong written and fluent spoken English skills
- 3–5 years of experience in a technical implementation, solutions engineering, or similar customer-facing technical role
- Comfortable working with Javascript, APIs, JSON, and other web technologies
- Previous experience with React
- Experience working with product data, spreadsheets, or data mapping workflows
- Strong problem-solving skills with the ability to debug and resolve technical issues independently
- Excellent communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders
- Highly organized with strong attention to detail and the ability to manage multiple client implementations simultaneously
- Comfortable working in a fast-paced environment where deadlines can change quickly and priorities can easily shift day-by-day
- Experience working remotely with distributed teams is a plus
- Background in eCommerce, apparel, or sizing-related products is a plus
Responsibilities
- Lead onboarding and implementation for new clients using the Smart Size Chart product, ensuring a smooth and successful launch
- Translate client requirements into configuration and setup within Bold Metrics systems, including size chart mapping and product data integration
- Troubleshoot and resolve implementation issues across data, configuration, and front-end behavior
- Collaborate with internal engineering and product teams to escalate issues, improve tooling, and refine implementation workflows
- Act as a trusted technical partner to clients, guiding them through best practices and optimizing their setup for accuracy and performance
- Continuously identify opportunities to streamline onboarding, improve documentation, and reduce time-to-launch
- Develop in-depth knowledge of company products and client integrations to support internal teams and answer technical questions
- Partner with clients on expansion initiatives, and ongoing support
- Support quality assurance efforts by validating newly released features, site implementations and bug fixes
