Head of Product Trust Risk Identity
Block, Inc. is a technology company building tools for economic empowerment, operating a portfolio of financial brands including Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto. It serves sellers, consumers, artists, and bitcoin users through payments, banking, buy-now-pay-later, music streaming, and bitcoin self-custody and mining products.
Maintainer signals as of 8/12/2026
About Block, Inc.
Block, Inc. builds technology aimed at increasing access to the global economy. Its brands each unlock different aspects of the economy: Square makes commerce and financial services accessible to sellers; Cash App is an easy way to spend, send, and store money; Afterpay (Clearpay in the UK) helps customers manage spending over time; TIDAL is a music platform empowering artists as entrepreneurs; Bitkey is a self-custody bitcoin wallet; and Proto builds open, accessible bitcoin mining hardware and services. Block has been a long-time advocate for bitcoin, integrating bitcoin buying/selling and Lightning Network payments into Cash App and Square, funding open-source bitcoin infrastructure through Spiral (including the Lightning Development Kit), and engaging in bitcoin policy advocacy through groups like COPA, the Digital Energy Council, the Crypto Council for Innovation, and the Texas Blockchain Council. The company also runs a significant open source program (contributing to projects like Goose, an on-machine AI developer agent, OkHttp, Retrofit, gRPC, Envoy, and MySQL) and an AI research effort, including co-founding the Agentic AI Foundation with Anthropic and OpenAI. Block serves individual consumers, small and medium-sized businesses/merchants, artists, and developers.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will set Square-wide strategy for seller trust and manage the roadmap across Risk and Identity. You will lead product areas including Identity Verification, Access, Disputes, and Controls, own high-stakes Trust problems, coach senior product managers, champion seller experience, drive trust metrics, engage regulators and partners, and deliver initiatives across multiple functions.
Requirements
- 8+ years of product management experience
- Experience leading and coaching senior product talent in complex or regulated domains
- Player-coach orientation
- Experience originating strategy in ambiguous spaces
- Experience building platform or infrastructure products
- Exceptional narrative skills
- Direct experience with trust and safety, risk, identity, or compliance products
- Experience managing regulatory requirements and compliance-driven product development
- Experience with payments or fintech products preferred
- Background in fraud prevention, identity verification, or KYC/AML preferred
- Familiarity with machine learning or AI-powered risk and fraud detection systems preferred
- Knowledge of global regulatory frameworks preferred
Responsibilities
- Set Square-wide strategy for seller trust
- Manage the roadmap across Risk and Identity
- Lead product areas including Identity Verification, Access, Disputes, and Controls
- Own high-stakes Trust problems as a hands-on DRI
- Coach senior product managers
- Improve verification, limits, and remediation for legitimate sellers
- Drive accountability for Risk Loss Rate, Seller Trust, Access expansion, and ecosystem health
- Set the vision for AI-native Trust products and team workflows
- Engage regulators, compliance bodies, and identity-verification partners
- Drive cross-functional execution across Product, Engineering, Compliance, Legal, and Operations
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning