Head of LiveOps

Skills

About the Role

As Head of LiveOps you will lead the most crucial division of the business, managing high-impact titles. You will drive growth by creating and executing robust product strategies, ensuring operational excellence, and cultivating a high-performing team culture. You will play a key part in the company's hybrid transformation, optimizing LiveOps, monetization strategies, and product practices through innovation and automation.

Requirements

• 7+ years in mobile game or app development, with significant experience in LiveOps and hybrid casual titles
• Demonstrated success in designing and scaling LiveOps systems, including retention strategies and monetization models
• Experience implementing AI products or tools to enhance LiveOps and production workflows
• At least 5 years in leadership positions, known for building high-performing teams and providing clear direction
• Ability to move from high-level strategy to tactical execution, balancing long-term goals with short-term needs
• Skilled at handling ambiguity, shifting priorities, and working in fast-paced environments
• Strong verbal and written communication skills, with the ability to translate complex concepts into clear directives
• Solid understanding of the mobile gaming ecosystem and ad tech
• Genuine excitement for crafting music-based game experiences that resonate with players
• Fluent in English, both written and spoken

Responsibilities

• Formulate and lead the division's strategy, aligning with company goals, market insights, and team capabilities
• Identify gaps in resources or skills and ensure they are filled effectively to support team success
• Drive the creation of new features, market expansion strategies, and monetization methods for top-performing titles
• Stay ahead of AI trends and integrate them to streamline production and optimize LiveOps
• Apply AI-driven tools to enhance efficiency in production, LiveOps, and operational processes
• Lead product strategies that allow for cross-game reusability and scalability
• Collaborate with cross-functional teams to design and build infrastructure and tools for scalable operations and automation
• Guide and mentor a diverse cross-functional team including product managers, game designers, engineers, data analysts, and monetization experts
• Lead by example to uphold company core values and culture across the team
• Recruit and develop talent while maintaining a high-performance, innovative, and collaborative environment
• Develop and implement effective monetization strategies focusing on the hybrid casual model
• Drive user retention strategies and optimize monetization mechanics to maximize game revenue
• Apply Scrum principles and methodologies to manage day-to-day operations
• Ensure seamless execution of projects from ideation through to release, optimizing resources and budget allocation
• Establish and track key performance indicators for game teams, projects, and the division
• Use KPIs to drive continuous improvement and strategic decision-making
• Act as a key collaborator in shaping company strategy, offering insights and feedback to senior management
• Help co-create, maintain, and promote company culture aligning it with growth and long-term vision

Benefits

• 100% salary during probation
• Performance bonus with 30% of company profit shared with no cap
• Full SHUI as Vietnamese Law + Premium Private Medical Insurance and annual health check
• Minimum 12 days paid annual leave + 10 days paid sick leave
• 12 days working from home per year
• Annual flexi-budget (9,400,000 VNĐ/year) for well-being & personal development
• Free daily lunch with 10+ menu options
• Free daily F&B: Snacks, juice, beverage, tea-time
• Monthly/Bi-monthly team activity allowance
• Company learning trip to top profit countries
• Sponsored sports activities: badminton, soccer
• Sponsored overseas conferences and industry events for all levels
• Modern equipment/AI tool provided