Hardware Deployment Project Manager
Gather AI is a Pittsburgh-based physical-AI company providing warehouse intelligence software using computer vision on drones and material-handling equipment.
Funding history
About Gather AI
Its Gather AI Prana platform continuously observes warehouse operations, reasons over floor and enterprise-system data, and routes workflows for dock-to-dock logistics operations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own hardware readiness for customer deployments, ensuring that schedules, kit lists, parts, shipping, and site prerequisites are complete. You will serve as the hardware liaison during installations and go-lives, manage tier-2 escalations and RMAs, maintain accurate BOMs and configuration records, and document scalable processes. You will coordinate development builds, test assets, technician schedules, purchasing demand plans, and field feedback with engineering and operations.
Requirements
- Experience owning hardware readiness for deployments, production launches, or NPI builds end to end
- Experience managing BOMs and revisions, configurations and change control, or RMA processes
- Ability to read assembly and part drawings, electrical schematics, critical-to-quality callouts, and harness pinouts
- Hands-on hardware troubleshooting ability
- Ability to manage field escalations from initial report through resolution
Responsibilities
- Own hardware readiness for customer deployments, including build schedules, kit lists, parts status, shipping, and site prerequisites
- Lead hardware support during installations and go-lives and hand off to Field Ops
- Triage tier-2 hardware escalations, route issues to technicians or engineers, and close the loop
- Own the RMA process, including intake, disposition, failure-analysis coordination, and trend reporting
- Maintain BOM accuracy and configuration management, including revision control and serial and configuration traceability
- Build and document deployment-readiness, RMA, and configuration-control processes
- Plan development builds and test assets with engineering and technicians
- Coordinate development builds, test assets, and technician schedules
- Provide Purchasing with demand plans and flag long-lead and single-source risks
Hiring Process
Recruiter conversation → hiring manager conversation → practical deployment-planning exercise → final team round. The company will state before each step whether AI tools are welcome.