Global Card Scheme Manager (Automation Focus)
Skills
About the Role
You will serve as the primary liaison with global card schemes and payments-related partners, managing day-to-day tasks and communication. You will lead and coordinate implementation projects involving card schemes, ensuring alignment across teams globally. You'll develop policies, procedures, and control frameworks to maintain adherence to card scheme regulations. You will engage with internal stakeholders to translate scheme requirements into practical solutions and provide guidance to teams such as Underwriting, Account Management, PSP, and Processing. You will monitor scheme bulletins, mandatory changes, and global releases, ensuring timely implementation and compliance across teams. You will design and implement automation for mandate tracking, impact assessment, ticket creation and routing, and reduce manual workload in compliance monitoring, reporting, and certification tracking. You will also develop internal AI tools such as assistants for scheme documentation and smart search across card scheme rules. Additionally, you will lead end-to-end certification for acquiring and issuing card products, 3DS/tokenization, and Apple Pay/Google Pay, coordinating with processors, vendors, and scheme stakeholders.
Requirements
- 4-5 years of experience with Card Schemes, Merchant Acquiring, PSP
- Strong knowledge of Visa/Mastercard rules, with specific experience in Card Not Present Payments
- Proven ability to navigate Card Scheme relationships and compliance issues
- Ability to convince colleagues and stress the importance of compliance requirements to protect the brand
- Solid communication skills to connect with internal and external stakeholders and merchants
- Exceptional organizational and time-management skills
- Ability to manage multiple projects and tasks in parallel with attention to deadlines
- Comfortable working in fast-paced, high-demand environments
- Strong written and verbal communication skills, including drafting formal correspondence
- Proactive mindset with ability to identify issues before they arise
- Strong and effective leadership skills in a complex cultural, global environment
- Professional fluency in English (written and spoken); other languages are an advantage
Responsibilities
- Serve as the primary liaison with global card schemes and payments-related partners
- Lead and coordinate implementation projects involving card schemes across teams globally
- Develop and maintain policies, procedures, and control frameworks for scheme compliance
- Engage with internal stakeholders to translate scheme requirements into practical solutions
- Provide guidance to internal teams on Card Scheme rules and requirements
- Document business and technical requirements and understand operational processes
- Monitor Bulletins, Mandatory Changes, and Global Releases
- Ensure timely implementation of scheme requirements across teams
- Translate scheme rules into internal processes and technical requirements
- Maintain internal policies, procedures, and control frameworks
- Support compliance monitoring against Card Scheme rules
- Manage risks and secure waivers when deadlines cannot be met
- Respond to non-compliance notifications raised by Card Schemes
- Design and implement automation for mandate tracking, impact assessment, and ticket creation and routing
- Reduce manual workload in compliance monitoring, reporting, and certification tracking
- Develop internal AI tools for scheme documentation and smart search across scheme rules
- Lead end-to-end certification for Acquiring and Issuing card products, 3DS/tokenization, and Apple Pay/Google Pay
- Coordinate processors, vendors, and scheme stakeholders