Forward Deployed Systems Engineer
EtchedVisit Etched website
Etched is an AI-hardware company building rack-scale frontier inference clusters.
San Jose, United States
Funding history
About Etched
Etched co-designs chips, racks, software, and manufacturing systems for efficient inference of frontier AI models, targeting throughput, latency, cost, and power efficiency across prefill and decode workloads.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will deploy, bring up, validate, and debug accelerator-based systems in datacenters. You will resolve hardware, firmware, driver, Linux, and networking issues; maintain diagnostics and telemetry; coordinate updates; create deployment documentation; improve deployment processes; and travel to customer sites to support deployments and launches.
Requirements
- Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering, or a related field, or equivalent practical experience
- Experience supporting datacenter customers in systems, networking, AI infrastructure, or field engineering roles
- Deep Linux/Unix installation, configuration, debugging, and performance-tuning experience
- Networking knowledge including TCP/IP, RDMA, and low-latency Ethernet
- Hands-on experience with 100GbE or 400GbE networking
- Ability to diagnose performance and integration issues across hardware, operating system, and networking layers
- BMC experience, telemetry or monitoring systems experience, or RMA and failure-analysis exposure
- Ability to travel up to 30% to customer sites
Responsibilities
- Drive customer deployments and establish deployment success criteria
- Debug and resolve issues across hardware, firmware, drivers, Linux, and networking stacks
- Perform root-cause analysis and support fixes for field issues
- Build and maintain diagnostics, telemetry, monitoring, and dashboards
- Coordinate firmware updates, hotfixes, and configuration changes
- Manage update rollouts with minimal downtime
- Create deployment runbooks, escalation playbooks, known-issues documentation, and field service guides
- Improve deployment workflows, metrics, tooling, and best practices
- Travel to customer sites for deployments, debugging, and launch support
Benefits
- Medical, dental, and vision packages with generous premium coverage
- $500 per month credit for waiving medical benefits
- Housing subsidy of $2,500 per month for eligible employees living within walking distance of the office
- Relocation support for eligible moves to San Jose
- Wellness benefits covering fitness and mental health
- Daily lunch and dinner in the office
- Unlimited compute budget subject to ROI justification