Field Operations Manager
Designer Fund is a venture capital firm that invests in early-stage tech companies using design to improve health, sustainability, or prosperity for people. It backs founding teams, particularly those with design backgrounds, across sectors like fintech, healthcare, climate tech, and developer tools.
About Designer Fund
Designer Fund is an early-stage venture capital firm that invests in tech companies leveraging design to drive positive outcomes in health, sustainability, and financial prosperity. Its portfolio spans a wide range of sectors including financial infrastructure (Stripe), preventative health (Omada), collaborative tools (Notion), developer tools (Netlify), product management (Linear), payroll and benefits (Gusto), design tools (Framer), and healthcare infrastructure (Commure), among dozens of other companies across fintech, climate tech, healthcare, EdTech, and AI. The firm also runs 'Designer Founders,' a community and platform highlighting designers who have gone on to found and lead companies, reflecting its focus on backing design-driven founders and design-centric startups from early stages through growth and acquisition.
Skills
About the Role
You'll be the force that keeps transportation services running reliably for the communities that depend on them in this high ownership boots-on-the-ground role. You'll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.
Requirements
- Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
- Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through
- Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen
- Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions
- Mission driven, motivated by expanding access to transportation and improving how communities move
- Fluent in English and Spanish
- Based in the West Palm Beach area ready to be onsite 4–5 days a week
Responsibilities
- Run the daily onsite operations of the service to provide riders with safe, reliable, and accessible transportation
- Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues
- Guide and support drivers by building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service
- Turn rider and community feedback into tangible improvements by spotting patterns and collaborating with internal teams
- Use data and technology to understand service performance, diagnose problems, and implement solutions
- Act as the operational bridge between city partners, drivers, and central teams
Benefits
- Free medical plans
- 401K matching