Field Auditor
Wave is a mobile money company reinventing financial services across Africa. It lets users deposit, withdraw, and pay bills for free, send money for a 1% fee, and buy airtime instantly, serving everyday consumers who need affordable, accessible banking.
Projects
About Wave
Wave offers mobile money services designed to make banking modern and affordable, primarily for underserved populations across Africa. Its core product allows users to deposit and withdraw money for free, pay bills for free, send money to anyone for only 1%, and buy airtime instantly, backed by toll-free customer support and strong security. Wave operates across numerous African markets including Burkina Faso, Cameroon, Cote d'Ivoire, DRC, Gambia, Malawi, Mali, Niger, Senegal, Sierra Leone, and Uganda, with a global team building what it describes as 'the future of money, Africa-first.' The company emphasizes a distinct hiring philosophy and culture rooted in transparency, mission-driven work, honesty, and rapid iteration, serving individual consumers and agents who rely on Wave for everyday financial transactions.
Skills
About the Role
You'll monitor the facilities and activities of our premium agency network on an ongoing basis. You'll identify weaknesses to help operational staff better prevent business risks and provide relevant data to help improve performance and achieve company targets. You'll travel regularly to designated premium agencies, carry out cash audits, and report any shortcomings. You'll be responsible for ensuring controls are properly carried out and for contributing to the security and operational risk maps by sharing information about threats and vulnerabilities. You'll train cashiers on procedures, boost fraud awareness among agency staff, investigate incidents, and carry out end-of-year cash inventories. You'll also participate in risk analyses for new premium agencies and specific projects, and ensure staff comply with the code of conduct.
Requirements
- Fluency in French and good command of English
- 2+ years University Level in Finance/Accounting
- Have dealt with high cash volume
- Good knowledge of Google Sheets
- Good communication and interpersonal skills
- Previous experience assessing service quality or conducting surveys/data collection is a strong plus
- Work authorization in DRC is required
Responsibilities
- Travel to designated premium agencies regularly
- Carry out cash audits and report any shortcomings
- Carry out all controls outlined in the control plan and ensure everything is done properly
- Contribute to updating the security risk map by sharing information about potential threats and vulnerabilities
- Contribute to updating the operational risk map by providing information to ensure its accuracy and comprehensiveness
- Train cashiers on the procedures for their activities
- Boost fraud awareness among premium agent staff and premium cash officers
- Investigate operational and other incidents occurring in premium agencies
- Carry out end-of-year cash inventories
- Participate in risk analysis prior to the construction of any new premium agency or premium master agency
- Participate in risk analyses for specific projects
- Ensure that premium agency staff comply with the code of conduct and management instructions
- Perform other administrative tasks as assigned
Benefits
- Generous health insurance for yourself and your dependents
- 26 weeks of parental leave for mothers and 4 weeks for fathers
- Subsidized child care upon return to work
- Airtime and food allowance