Enterprise Solutions Engineer

Skills

About the Role

You will help enterprise customers unlock the value of a voice AI platform by architecting tailored integrations and providing technical support. You will partner with Account Executives during the sales process, deliver technical demonstrations, create enablement materials, build self-service tools and documentation, and identify reusable integration patterns to productize.

Requirements

• Passion for AI, technology, and ElevenLabs products.
• Experience working with customers in a technical capacity.
• Ability to iterate on solutions and provide tailored customer support.
• Ability to identify patterns that can be standardized and scaled.
• Strong empathy for customers, sales, and product teams.
• Technical ability to architect integrations with customers' existing solutions.
• Proficiency in Python.
• Deep understanding of software development, software architecture, and common integration patterns.
• Excellent communication skills and ability to adapt messaging to different audiences.

Responsibilities

• Collaborate with Account Executives to strengthen the technical sales process.
• Work with customer and prospective-customer technical contacts to provide tailored support and architect solutions.
• Create technical demonstrations that communicate product value.
• Develop technical enablement resources for sales.
• Build self-service tools and documentation for customer implementations.
• Identify common integration patterns and productize them with product teams.

Benefits

• Annual discretionary professional-development stipend.
• Annual discretionary social-travel stipend.
• Annual company offsite.
• Monthly co-working stipend for employees not near a main hub.